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FAQ
SHOPPING
Are the products original?
All products are 100% original and are supplied through the official sales channels of the brands in America.
Do you do gift wrapping?
If you request a gift package in the "add note" section when placing your order, your carefully prepared packages will also be gift-wrapped.
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Where can I find the body measurements of the products?
Body measurements of the products; detailed in the description of each product. For questions that you cannot find the answer to, you can contact us via Instagram or LiveChat.
Can I order a product that is not on your site?
You can contact us via Instagram or LiveChat for your special orders.
Are the products shipped with boxes and dust bags?
Products are shipped without boxes, considering the international shipping cost. However, if you send your request during the order, we can send it with its box for an extra fee. Dust bags vary at the discretion of the brand.
Do the products have a warranty?
The products in the watch and accessory group have an international 2-year warranty. No warranty is available for other product groups.
SECURITY
Is it safe to shop at royalcollection.com?
"When making a payment, the information about your credit card is encrypted using 128bit SSL, and automatically reaches the bank where the payment transactions are made, and authorization is taken.
During this process, your information is only sent to the bank and not stored by us.
Is my personal information safe on Royalcollection.com?
Your identity information that you provide during membership registration and shopping is securely stored and is not shared with anyone.
MEMBERSHIP
Why should I become a member? Can I shopping without singing up?
You can shop with your visitor ID without being a member. However, we recommend that you create a subscription so that we can track your orders through the system, contact you when necessary, send you order status updates, and access stock information about out-of-stock products.
I forgot my password, what should I do?
Your new password will be sent to your e-mail address if you enter your e-mail address that you have created a subscription to our system and click on the "I forgot my password" button.
Should I update my membership information?
Since all up-to-date information about your order will be shared through your contact information that you declared when creating a membership, we recommend updating this information from your account in case of a change.
RETURNS & EXCHANGES
Can I exchange or return products?
The products you order are taken from the store as a special order and your cargo is sent from America. For this reason, exchanges and returns are not possible.
ORDER & DELIVERY
What are the terms of supply of the products?
Our products are limited to store stocks. After your order, the stock of the product in the stores is checked.
When will I receive my order?
Your order will be delivered within 12-15 business days.
With which company will my cargo be sent, are the shipping charges included in the price?
"The delivery of your purchased products is made via our contracted cargo partner, MNG Kargo.
Shipping charges are included in the price. You don't have to pay an extra shipping fee."
How can I see my order confirmation email? Where can I track cargo movements?
"Your order confirmation e-mail is automatically created after you pay for the product in your cart and delivered to the e-mail address you shared with us.
In case you cannot see your confirmation mail in your inbox; We recommend that you first check your spam and promotional mailboxes and then contact us."
Which countries do you ship to?
We can ship to all countries.
PAYMENTS
How do I make the payment, what are the payment options?
You can pay for your purchases using a debit or credit card of any bank. Your cards must be open to shopping from abroad.
Can I make the payment at the door when I receive the products?
We do not have a payment option at the door.
How can I use campaign and discount coupon codes?
You can benefit from our campaigns by entering your campaign coupon code suitable for the products in your cart in the "Coupon Code" field under the order summary screen on the "My Cart page" and clicking the "Apply" option.
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At what rate are your products priced?
"The prices of all products are in US Dollars ($). If you wish, you can also observe the equivalent in the currency you will pay with the current exchange rate.
Since the base prices are in US Dollars ($), there may be slight differences between the amount you see on the payment screen and the amount you see on your card statement for payments you make with a credit card. These differences are not caused by us, but are due to the fact that the exchange rate applied by most banks is higher than the current real exchange rate.
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